Guarding gift stock

1. Create a promo

A promo is the window when a free gift is on offer, such as BFCM. Give it a name and its start and end. Times are in your store’s time zone. A new promo starts disarmed.

2. Add the gift

On the promo, choose Add gift and pick the free gift variant. Giftward reads its stock at each location. The variant must track quantity in Shopify.

3. Set thresholds and the action

On the gift’s page, set Low at and Critical at, and whether stock is counted in total or per location (the lowest location decides). At critical, Giftward can:

• Alert only. The default. Your team decides.
• Turn the gift’s discount off. Pick the automatic discount (for example Buy X get Y) that gives the gift. Giftward deactivates it, so no new order promises the gift.
• Swap to a backup gift. Pick the gift’s discount and a second automatic discount for the backup gift, usually left off until needed. Giftward turns the first off and the second on.

Run action now on the gift’s page shows the action working at any time. Undo it from the log.

4. Connect alerts and arm

In Settings, paste a Slack incoming webhook URL. Then arm the promo. Inside its dates Giftward alerts at low and critical, acts at critical, and sends a daily digest.

How the estimate works

The burn rate is units given away per hour over the last 24 hours, from inventory changes. Restocks are left out. The time until the gift runs out is the stock divided by that rate: an estimate, not a forecast.

Undo

Every discount action is in Activity with the stock at that moment. Undo puts the discounts back. After an undo, Giftward does not act on that gift again until its stock is back above the low threshold.

Contact

Write to support@merchantsuite.io. We answer within two business days.